Bibi Lafleur
I connect workforce data, operational reality and technology to improve how work gets done—aligning capacity, cost and service while keeping people at the centre of change.
Experience and results
With 10+ years across workforce planning, analytics and operations, I turn complex operational problems into practical improvements in capacity, productivity and service delivery.
≈50% → 85%
Improved occupancy
24h → <3h
Rebooking turnaround
90%+
Doctor utilisation
These results come from my operational leadership roles, not from deploying the Workforce Intelligence Method.
Workforce Intelligence Method
My independently developed Workforce Intelligence Method examines work at task level to identify where technology can help and where human judgement, expertise and connection remain essential.
Where technology can perform, accelerate or support a task.
Where interpretation, expertise, judgement and contextual decision-making are required.
Where empathy, trust, communication and human connection shape the outcome.
Most tasks draw on a combination of these capabilities. ACE is a way to understand the work — not three fixed categories, and not an automatic rule for replacing roles.
The People Principle
The people doing the work hold knowledge that a dashboard cannot capture. My People Principle brings their experience into discovery, design and implementation—so improvements reflect operational reality and support psychological safety.
Success means changes that people can use, leaders can support and the business can measure.
Work design to workforce planning
Understanding the work creates the foundation for workforce planning. Task volumes, time requirements and the future workflow can inform labour hours, staffing requirements and labour costs.
A practical workforce model also accounts for coverage, skills, service expectations, breaks, leave, other shrinkage and when demand occurs.
In physical and store-based work, the same task-level approach would also need to account for layout, equipment, movement, handling and safety.
This connects the method to my established workforce planning skills. A formal capacity-and-cost extension of the method is still in development.
Experience and capabilities
10+ years in operations, workforce planning, analytics and process design — including around 2.5 years inside medicinal-cannabis telehealth, supporting 30,000+ monthly patient consults and around 200 clinicians. That work has spanned forecasting, rostering, clinician capacity allocation, reporting, patient rebooking and operational visibility.
Demand forecasting, capacity modelling, scheduling, utilisation and scenario planning.
Time-and-motion assessments, workflow analysis, process redesign and performance measurement.
Specialist team development, stakeholder engagement and cross-functional change.
Workforce systems, reporting, practical automation and AI-enabled tools.
Selected projects
AI Process Discovery & Automated Quoting
Turns an unstructured description of operational requirements into a structured process, then applies business criteria to provide process documentation or an implementation quote.
Explore BespokeyoWomen's Health Advocacy Platform
Helps women capture symptoms over time and generate a structured, clinician-friendly report — supporting the clinical conversation rather than replacing clinical judgement.
Explore Claireity HealthInterested in workforce strategy, operational improvement or thoughtful AI transformation? Let’s connect.